Refund policy
REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
If your item arrives defective, damaged, or you receive the wrong item, contact us immediately at info@yupbizauto.com — we'll make it right with a prepaid return label and a full refund, with no restocking fee.
A restocking fee of up to 20% applies only if the returned item comes back used, damaged, or missing parts — not simply for opening the box to look at it.
To start a return, contact us at info@yupbizauto.com. For change-of-mind returns, you'll cover the return shipping — please send returns to: Yupbizauto return department, 20264 Paseo Robles, Walnut CA 91789. You can always contact us for any return question at info@yupbizauto.com.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we've approved your return, please contact us at info@yupbizauto.com.
